Shipping Policy

At NEZER , we connect you with the best global suppliers. Our goal is to offer exclusive products with maximum logistical efficiency. Below, we detail how our international delivery process works.

1. Service Areas

NEZER is a global store. Currently, we ship to over 175 countries across all continents, including major markets such as the United States, Canada, the United Kingdom, the entire European Union, Australia, and countries in Latin America. If you are able to enter your address at checkout, we guarantee that your product will arrive safely.

2. Processing Time

After payment confirmation, your order goes through a picking, quality inspection, and packaging phase.

  • Average delivery time: 2 to 5 business days.

  • Note: Orders placed on international holidays may experience a slight increase in processing time.

3. Estimated Delivery Times

Since our products are shipped directly from our international distribution centers (Asia, Europe, or North America), delivery times vary depending on the destination:

  • United States and Europe: 10 to 20 business days.

  • Rest of the World: 15 to 30 business days.

  • Note: These delivery times are estimates. External factors such as customs delays or local postal strikes may influence the final delivery time.

4. Order Tracking

Transparency is fundamental at NEZER .

  • You will receive an email with your tracking code as soon as the product is shipped.

  • Tracking information may take 3 to 7 business days to be updated in the international system after shipment.

5. Customs Duties and Import Taxes

NEZER is not responsible for customs duties or import taxes charged by the destination country.

  • Customer Responsibility: The buyer is the official importer and must bear any extra costs charged by local customs.

  • Tip: In most countries, low-value purchases are exempt, but we recommend checking local regulations.

6. Delivery Address

Please ensure that the registered address is correct. NEZER is not responsible for orders not delivered due to incorrect or incomplete addresses provided by the customer. In case of reshipment due to an address error, a new shipping fee may be charged.

7. Orders with Multiple Items

To ensure you receive your products as quickly as possible, orders with different items may be shipped in separate packages, each with its own tracking code.

Delivery Times
Delivery times vary depending on the postal code and shipping method chosen at the time of purchase. The delivery time suspension begins after payment confirmation.

Shipping and Delivery
We deliver via the postal service and partner carriers. The shipping cost will be displayed in the shopping cart before checkout.

Delivery Delays
Should there be any delays on the part of the carrier, our team will offer all the necessary support to monitor and resolve the situation as quickly as possible.

Incorrect Address
If the address provided is incomplete or incorrect, the customer will be responsible for resending the order, including any additional shipping costs.